There are no refunds, exchanges or warranties with Sonja Arroyo Art. All sales are final. Please make sure you are certain of your choices when placing an order. These items are one of a kind and delicate so handle carefully. We are not responsible for damage caused by shippers or customer.
Please contact me with any questions or clarifications you may have prior to your purchase at Sonja@sonjaarroyoart.com
Damages and issues
If the package your item(s) arrived in is damaged, please ensure you take photos/videos prior to opening. We need this evidence to make a claim with the shipping company.
In the event that your order arrives damaged in any way, please email us as soon as possible via the contact page with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.